FAQs

What types of payment does Shop SpaceX accept?

Shop SpaceX accepts PayPal.


How do I return a product?
You may return your unused product for a full refund of the merchandise within 30 days. Expect a refund to your credit card or PayPal account within 14 to 28 days after we receive your return (although you may see it sooner). 

Prior to returning a product, please send an e-mail with your order number to store@spacex.com. A SpaceX representative will give you further instructions on how to return the merchandise for the full refund.


Shipping 


How will I know when my order has been shipped?
You will receive a shipping confirmation notice via e-mail when your order has left the warehouse. Most orders ship within one to two business days of being placed. You can track your order through FedEx.com once you receive your tracking number. 


How can I track my order?
You will receive a shipping confirmation notice via e-mail when your order has left the warehouse.  It will contain a tracking number from the carrier that will ship your package.


There is a problem with my shipment/my order never arrived: What should I do?
If you experience any problems with your order, please contact customer service at store@spacex.com.